If you’re running a small business in Singapore, banking digitally isn’t optional anymore—it’s table stakes. United Overseas Bank (UOB) has consolidated its business services under one roof called UOB Infinity, a platform that promises to handle everything from cash flow management to trade finance across 10 ASEAN markets. But getting set up, logging in, and actually using the thing can trip up even tech-savvy owners. This guide cuts through the noise with the steps, fees, and features that actually matter.

4 related posts

Markets Covered: 10 · Key Services: Cash Management, Financial Supply Chain, Trade · Promotion Value: Up to 3g UOB Gold Bars (S$900+) · Access Platforms: Mobile & Desktop · Primary Market: Singapore

Quick snapshot

1Confirmed facts
  • UOB Infinity covers Cash Management, FSCM, and Trade across 10 ASEAN markets (UOB Singapore)
  • Golden rewards up to 3g UOB Gold Bars (S$900+) tied to eBusiness Account opening and online FX transactions (UOB Singapore)
  • eBusiness Account minimum opening deposit is 1,000 SGD (Wise)
  • Infinity bulk-service fees waived until 31 December 2025 (Wise)
2What’s unclear
  • Exact step-by-step login flow without encountering a reset form first
  • Malaysia-specific app availability and feature parity
  • Post-2025 promotional details beyond the gold bar offer
3Timeline signal
  • Infinity bulk-service fees waiver ends 31 December 2025 (Wise)
  • Fall-below fee waiver covers opening month plus next 11 months (Wise)
  • Online application window runs 8:30am–9pm SGT daily (Wise)
4What’s next
  • Apply for an eBusiness Account online between 8:30am–9pm SGT for instant activation
  • Download UOB Infinity app from Apple App Store or Google Play once account is active
  • Set up Infinity Secure and biometrics for secure transaction authorization

The table below consolidates verified specifications for UOB Infinity business banking.

Key facts about UOB Infinity business banking
Label Value
Platform UOB Infinity
Primary Use Business Digital Banking
Markets 10 including Singapore, HK, Brunei
Key Promotion 3g UOB Gold Bars (S$900+)
Min Opening Deposit 1,000 SGD
Fall-Below Fee 15 SGD/month (waived 12 months)
Annual Fee 35 SGD
Enquiry Line 1800 226 6121 (Singapore)

UOB Business Banking Online Singapore

UOB Infinity serves as the central digital hub for business banking across Singapore and the broader ASEAN region. According to UOB Singapore’s official business digital platform, the platform connects businesses to Cash Management, Financial Supply Chain Management, and Trade services through a single portal accessible on both desktop and mobile.

Overview of services

The platform targets businesses that need cross-border payment tracking and bulk transaction handling. UOB’s official app listing on Apple App Store notes that the Infinity mobile app supports Touch/Face ID login, Infinity Secure digital tokens for authorization, and push notifications for transaction approvals. Users can also track cross-border payments via SWIFT gpi from within the app.

“Connect your business in ASEAN with UOB Infinity – a digital banking platform for your Cash Management, Financial Supply Chain Management and Trade needs across 10 markets.”

— UOB Singapore, official platform description

Why this matters

For Singapore SMEs juggling multiple markets, having one dashboard for cash flow and trade finance cuts down on the juggling act between different banking portals.

Singapore-specific features

UOB tailors its Singapore offering around the eBusiness Account, designed specifically for small and medium enterprises. Airwallex’s comparative business account analysis reports that this account includes up to 60 free FAST and PayNow transactions monthly, then 0.50 SGD each beyond that. The same account offers up to 60 complimentary GIRO transactions via Infinity or the SME App, then 0.20 SGD per transaction afterward.

“With UOB Infinity mobile app, you can access your business account, make payments and authorise transactions anytime, anywhere!”

— UOB, official app description

The catch

The fee waiver on Infinity bulk-service charges only runs through 31 December 2025—so businesses that wait too long to open an account may face unexpected charges once the promotional period ends.

TL;DR: Singapore SMEs get same-day activation and 60 free monthly transactions with UOB Infinity, but the promotional fee waivers expire on 31 December 2025—apply before then to lock in savings.

UOB Infinity Login

Accessing UOB Infinity requires navigating to the desktop portal or using the mobile app. UOB’s official Infinity user guide (PDF) confirms the desktop login address is https://infinity.uobgroup.com/. For mobile, both the Apple App Store and Google Play host the official Infinity app.

Singapore login steps

  1. Navigate to infinity.uobgroup.com on desktop or open the UOB Infinity app on mobile
  2. Enter your User ID and password on the login screen
  3. For new accounts, activation requires a valid email or mobile number via the Infinity mobile app before first login
  4. Enable biometrics (Touch ID or Face ID) in app settings for faster subsequent access
  5. Transaction authorization requires Infinity Secure—a digital token that generates one-time codes

Troubleshooting common issues

If you’ve forgotten your admin password, UOB Group’s legacy BIBPlus FAQ notes that the bank previously offered password reset options through dedicated forms. For current Infinity users, password resets typically go through an online form process, though the exact workflow varies depending on your account type and user role.

What to watch

Biometrics login replaces your password but still requires a second factor authentication step for high-value transactions—don’t assume Face ID alone is sufficient for authorizing large transfers.

TL;DR: The Infinity login requires User ID, password, and activation via the mobile app for new accounts. High-value transfers always need Infinity Secure, regardless of biometric settings.

Uob Business Banking Online Account Opening

Opening a UOB business account online is designed to be straightforward for Singapore-registered businesses. Wise’s detailed Singapore business account guide reports that the eBusiness Account requires a minimum opening deposit of 1,000 SGD and maintains a minimum average daily balance of 5,000 SGD, with a fall-below fee of 15 SGD per month that is waived for the first 12 months.

Eligibility requirements

According to Aspire’s business banking comparison platform, online account opening requires Singpass and is available for sole proprietorships, partnerships, and private limited companies where the owners are Singapore Citizens or Permanent Residents. The business must be Singapore-registered.

Application process

  1. Prepare required documents: ACRA business profile, Tax Identification Number (TIN), ID documents, and proof of residential address
  2. Log in to the UOB business portal and select “Open an Account” during the 8:30am–9pm SGT window for instant activation
  3. Complete the online application using Singpass for identity verification
  4. Wait for approval—applications submitted outside business hours process the next working day
  5. Note that online applications are subject to approval and may require additional documents

Account set-up fees of 500 SGD are waived for Singapore-registered companies across the eBusiness, Corporate Current, and BizTransact Account types, according to Airwallex’s fee comparison.

The upshot

SME owners who apply between 8:30am and 9pm SGT get same-day account activation—a genuine speed advantage over banks that still require branch visits for the initial setup.

TL;DR: Singapore-registered businesses owned by Citizens or PRs can open accounts same-day between 8:30am–9pm SGT using Singpass, with 1,000 SGD minimum deposit and waived setup fees.

Uob Business Banking Online App

The UOB Infinity mobile app serves as the companion to the desktop portal, designed for business owners who need banking access on the go. UOB’s official Infinity mobile guide details pre-login functions including Infinity Secure setup, biometrics login configuration, and initial account activation.

App features

Beyond basic login, the Infinity app handles PayNow management, QR code generation for payments, and cheque status tracking. Google Play’s Android app listing confirms Scan & Pay via QR code is supported. The app also delivers real-time push notifications to authorize transactions remotely—a useful feature for business owners who travel or work offsite.

Download instructions

  • iOS users: Download from the Apple App Store
  • Android users: Download from Google Play
  • After installation, activate your account using the User ID provided by UOB and a valid email or mobile number
  • Configure biometrics in settings once your account is active
The trade-off

The app’s convenience comes with security trade-offs—biometrics alone won’t authorize high-value transfers. You need Infinity Secure running on the same device or linked to your profile for full transaction approval authority.

TL;DR: The Infinity app delivers mobile banking with QR payments and push notifications, but high-value transfers still require Infinity Secure as a second authentication layer.

UOB Corporate Account and Regional Options

Beyond the eBusiness Account aimed at SMEs, UOB offers the Corporate Current Account for larger enterprises with higher transaction volumes. Wise’s Singapore business banking guide reports this account requires a minimum balance of 10,000 SGD and carries a fall-below fee of 35 SGD per month—significantly higher than the eBusiness tier.

Malaysia availability

UOB Infinity operates across 10 ASEAN markets including Singapore, Hong Kong, and Brunei, but specific feature availability varies by country. UOB Singapore’s official Infinity page notes cross-market cash management and trade services are supported, though detailed Malaysia-specific app availability remains unclear from public documentation.

Contact email details

For direct enquiries, UOB Singapore’s official business platform provides the Infinity enquiry line at 1800 226 6121 for Singapore callers and +65 6226 6121 for overseas, available Monday to Friday 9am–6:30pm excluding public holidays. Email support details are not prominently displayed on the official portal, suggesting phone or in-app support is the primary contact method.

Upsides

  • Instant account activation during 8:30am–9pm SGT window
  • 60 free FAST/PayNow and GIRO transactions monthly
  • Cross-market coverage across 10 ASEAN markets
  • Waived account set-up fees for Singapore-registered companies
  • Gold bar promotions up to S$900+ for new accounts

Downsides

  • Fall-below fees kick in after 12-month waiver period (15 SGD/month)
  • Requires Singaporean ownership for online account opening
  • Biometrics insufficient alone for high-value transaction authorization
  • Bulk-service fee waiver expires 31 December 2025
  • Limited clarity on Malaysia-specific app features

TL;DR: Large enterprises with 10,000 SGD minimum balance can use the Corporate Current Account, while SMEs benefit more from the eBusiness Account’s lower thresholds and promotional offers.

Related reading: UOB Points to Miles Conversion · UOB Points to Miles Rates

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Frequently asked questions

What devices work with UOB Infinity?

UOB Infinity is accessible via desktop browsers (Chrome, Edge, Safari, Firefox) through the web portal at infinity.uobgroup.com. Mobile access is available through dedicated iOS and Android apps available on the Apple App Store and Google Play respectively. Both mobile platforms support biometrics authentication (Touch ID/Face ID) and the Infinity Secure digital token for transaction authorization.

How secure is UOB business banking online?

UOB Infinity implements multiple security layers. Biometrics login requires a second authentication factor for high-value transactions through Infinity Secure—a digital token generating one-time codes. The platform supports push notifications for transaction authorization, allowing business owners to approve transfers remotely. According to UOB’s official user guide, account activation for new User IDs requires a valid email or mobile number, adding an identity verification step during onboarding.

What documents are needed for account opening?

Required documentation includes the ACRA business profile (available from Singapore’s business registry), your Tax Identification Number (TIN), government-issued ID documents for authorized signatories, and proof of residential address. Online applications via Singpass streamline the identity verification process for businesses owned by Singapore Citizens or Permanent Residents.

Does UOB offer business banking email support?

UOB’s primary business banking support channel is the phone enquiry line (1800 226 6121 for Singapore, +65 6226 6121 overseas) available Monday to Friday 9am–6:30pm. Email contact details are not prominently published on the official Infinity portal, suggesting phone or in-app support remains the preferred route for business account holders seeking direct assistance.

What are UOB Corporate account benefits?

The UOB Corporate Current Account targets established enterprises rather than SMEs. It requires a higher minimum balance of 10,000 SGD with a fall-below fee of 35 SGD per month, compared to the eBusiness Account’s 5,000 SGD minimum and 15 SGD fall-below charge. The Corporate account suits businesses with higher transaction volumes needing dedicated relationship management.

How fast is UOB Infinity transaction processing?

Instant account activation is available for applications submitted between 8:30am and 9pm SGT. Standard domestic transfers through FAST and PayNow process within the same business day for most transactions. Cross-border payments can be tracked via SWIFT gpi through the Infinity app, though processing times vary by destination country and correspondent bank involvement.

Is UOB Infinity free for businesses?

The UOB eBusiness Account carries an annual fee of 35 SGD, while the BizTransact Account has no annual fee. Infinity bulk-service fees are currently waived until 31 December 2025—a promotional period that saves businesses on bulk transaction charges. After that date, standard fee schedules apply. Transaction fees beyond free monthly limits (60 FAST/PayNow, 60 GIRO) cost 0.50 SGD and 0.20 SGD per transaction respectively.

For Singapore SME owners weighing their business banking options, the choice narrows to two practical paths: open an eBusiness Account now to lock in the promotional fees and gold bar rewards before the 31 December 2025 deadline, or wait for clearer post-promotion pricing but risk missing the incentive window entirely. SMEs that act before the deadline secure immediate digital access, waived setup costs, and up to S$900 in gold bar incentives—benefits that won’t be available under standard pricing.